LG clarifies OLED TV recall reports

No UK recall

by Andy Bassett
TV News

91

LG clarifies OLED TV recall reports

Overheating powerboards on certain LG OLED TV models are being addressed in Korea but LG confirms there’s no recall programme in place in Europe.

In response to a number of recent reports - including a now corrected Which? report - indicating that a recall programme for some older OLED TVs from LG was in place in Europe and the UK, AVForums Editor, Phil Hinton, contacted LG for clarification.

The response from the company confirms the ongoing voluntary replacement programme of faulty components in Korea but states that while it is carefully monitoring the situation in other markets, there have been no reports in Europe that warrant any concern or would initiate a recall.

LG is communicating with the relevant regional regulatory bodies and continues to investigate the situation. The issue has been considered by the European Commission which quotes the Information and Communication System on Market Surveillance (ICSMS), which has categorised the issue as ‘N-low risk,’ the lowest risk level, with no incidences having been reported to warrant any serious concern, indicating the TVs are safe to use. 

The official LG statement on the situation is quoted below: 

"In the process of carrying out the voluntary replacement service in South Korea where the TV power board issue was first reported, LG has continued to investigate the possibility of certain TV models being affected in other markets. The company is actively following-up on all reports related to LG TV operational issues and is initiating talks with relevant government regulatory agencies where necessary. 

If it is determined that customers in additional markets are experiencing overheating issues with their power boards, LG will initiate a voluntary replacement or repair service in those locations and customers will be notified of all necessary information regarding the programme’s operation in their market."

Source: LG email statement
Image Source: LG

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