The country’s telecoms providers have issued a co-authored advert that will be printed in most national and some regional papers.
In a move that mirrors the unified approach taken by global streaming services in Europe to reduce the load on networks, so the UK’s telecoms companies have come together to issue a joint statement on the challenging conditions faced during the coronavirus pandemic.
With the backing of Ofcom and supported by the majority of the UK’s main broadband and mobile providers including BT, EE, GiffGaff, O2, Openreach, Plusnet, TalkTalk, Tesco Mobile, Three, Virgin Media and Vodafone, the statement expresses the commitment to keep the UK connected, from public services through to homes and businesses.
The advert also highlights the essential work that tens of thousands of dedicated staff are carrying out to ensure the country stays connected during the coronavirus crisis.
It asks for patience and understanding as their dedicated teams face being stretched as mobile and broadband usage increases in the coming weeks and months by a public largely confined to home and relying more and more on the communications networks to stay in touch with family and friends, keep up to date with the Covid-19 situation, work from home and entertain themselves.
On the back of Ofcom’s ‘Stay Connected’ campaign which was launched this week and along with a commitment by the Department for Digital, Culture, Media and Sport to protect the most vulnerable in society, the joint statement provides advice on how consumers can best manage their broadband and mobile connections before turning to telecoms’ customer services for help so that the most urgent queries can be dealt with as priorities.
The full statement is below.
Helping the country stay connected
Together, our businesses provide telecoms services to the entire country.
In these unprecedented times we recognise that our connectivity has never been more vital as we connect public services, help people to work, learn, stay in touch with family and friends and be entertained.
We know the responsibility that rests on our shoulders. We’re confident that our networks are up to this important role, and we are working tirelessly to ensure that the UK remains connected.
But our networks can’t run themselves. It requires tens of thousands of people to work around the clock to fix problems, monitor performance and answer customer calls and queries. Without them, our services would grind to a halt.
So while we’re confident our systems are robust, we also ask for your understanding.
As usage increases in the coming weeks and months, it is likely to take a little longer for queries to be answered and issues to be resolved. This doesn’t mean that we won’t fix problems or help our customers; it just means that it might take us a bit more time as we do everything we can to keep the UK connected.
To help you get the most out of your home and mobile connections, no matter who your provider is, we’d like to share some top tips to help you fix some of the most common issues:
- Make sure your router isn’t hidden away or on the floor and is kept away from other electronics – these can interfere with WiFi signals
- Restart your router if problems persist and regularly reconnect devices like your phone, tablet and laptop to WiFi
- Consider making calls on your mobile over WiFi using popular apps such as WhatsApp, FaceTime, Skype and Facebook Messenger or use a fixed line
- Try turning your phone off and on again to refresh your network connection or toggle your flight mode on and off
- Check your provider’s website for specific tips and support (search: provider name + “help”). If you’re having mobile signal problems, check for any issues in your area using your provider’s online status checker or mobile app
- Get further advice on maximising your broadband and mobile connections from Ofcom by searching “Ofcom Stay Connected”
Please stay safe and at home whenever you can. We will keep working together to keep you all connected and tackle whatever comes our way.
Source: Press release
Image Source: Press release