sentinel999
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- Sep 30, 2011
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Hi everyone, just wondering if anyone could offer any advice. I ordered a £1500 55 inch TV through a third party retailer on the Amazon website. However, the company actually sent me a 50 inch TV, which is worth around £700 less, according to my research. I wasn't aware of this until I unpacked it after the delivery driver left. (The box was in a shoddy, state however and had been repackaged - should have known....) The company is refusing to acknowledge their error as the information on the box corresponds to the more expensive TV (the one I DIDN'T receive). I provided the serial number of the wrong TV I received but they claim they have never stocked this specific TV (although having checked their Amazon account, they DO stock that model). I am going to raise an A to Z claim through Amazon, but am a very nervous about losing a hefty chunk of money if my claim fails. Has anyone had similar experiences with Amazon or can offer advice as how to proceed ? Have taken pictures of the TV I received, box, etc., but nor sure what else I can provide as proof of the error.