DIBSTER
Prominent Member
I have happily been using Ebay for well over 10 years now and I have never had any major issues until now but a recent sale has thrown up a problem that I could do with some advice on.
In January I sold a secondhand amp on Ebay to a buyer in Europe. The amp was in perfect working order and was sent through UPS to the buyer, signed for with no problems etc. The amp was sent in its original packaging and was double boxed, packed as well as possible.
Now 38 days after it was delivered I received a message from the buyer claiming there is a fault with the amp. They are not saying it is damaged but that one of the channels is not working. I'm not quite sure at this stage what they are angling for, whether it be a refund or repair. If repair, then I have informed them that they are going to have to return it to the manufacturer in the UK rather than try and sort it locally.
The buyer says they are going to open a dispute with Ebay and I'm worried this is going to end up with me losing out big time. I've read several times that Ebay almost always side with the Buyer in these types of dispute.
Would anyone know where I stand as the seller with Ebay. Is there a time limit from date of delivery to notification of the fault? I believe that you have 30 days from receipt of goods to lodge a claim, does this sound about right to you?
In January I sold a secondhand amp on Ebay to a buyer in Europe. The amp was in perfect working order and was sent through UPS to the buyer, signed for with no problems etc. The amp was sent in its original packaging and was double boxed, packed as well as possible.
Now 38 days after it was delivered I received a message from the buyer claiming there is a fault with the amp. They are not saying it is damaged but that one of the channels is not working. I'm not quite sure at this stage what they are angling for, whether it be a refund or repair. If repair, then I have informed them that they are going to have to return it to the manufacturer in the UK rather than try and sort it locally.
The buyer says they are going to open a dispute with Ebay and I'm worried this is going to end up with me losing out big time. I've read several times that Ebay almost always side with the Buyer in these types of dispute.
Would anyone know where I stand as the seller with Ebay. Is there a time limit from date of delivery to notification of the fault? I believe that you have 30 days from receipt of goods to lodge a claim, does this sound about right to you?