edjg
Novice Member
I'm having a problem with my brand new 55" OLED 754 (with latest software update this morning).
Dolby Plus sound via a Chromecast does not work. It is mostly silent. The audio will occasionally come in temporarily and then go silent again.
It is fine with a stereo stream, but DD+ streams all exhibit this issue for me.
Replicated with HBO Nordic, Netflix, Google Play Videos, and Amazon Prime DD+ streams, cast from different mobile and browsers.
I have 3 Chromecasts. One Ultra (bought yesterday to try and fix this issue) and two standard chromecasts (of various generations including 3rd). All exhibit the same issue.
All these devices when connected to different TVs or AV receivers work fine (confirmed that it is indeed the DD+ stream on those other test devices). It is only with the 754 that I get this issue all of which seems to rule out faults with the devices or the particular streams given it affected content on all apps.
I have reset to factory settings and reinstalled the system multiple times. This has persisted across this and the last software version on the TV.
I have chatted with Philips support and they didn't provide any answers.
The "Device Info" modal shows the device as providing Dolby Plus 3/2. Although if i leave it playing in silence long enough the "Device Info" modal sometimes shows "Stereo" instead. The device is still sending the surround audio.
This is using the only TV Speakers with no ARC receivers attached. I have played with "Input sources" configurations, tried all ports, etc. Chromecast is connected directly to TV inputs, no extension cable in use. DD+ from my original Amazon Fire box and my PS4 _do_ seem to be working OK.
Before I exchange this for a different model, which I am close to pulling the trigger on, is anyone successfully using this TV with a Chromecast Ultra and DD+ audio streams? At least that might narrow it down to an issue with my specific set rather than a more fundamental software issue with Saphi.
Dolby Plus sound via a Chromecast does not work. It is mostly silent. The audio will occasionally come in temporarily and then go silent again.
It is fine with a stereo stream, but DD+ streams all exhibit this issue for me.
Replicated with HBO Nordic, Netflix, Google Play Videos, and Amazon Prime DD+ streams, cast from different mobile and browsers.
I have 3 Chromecasts. One Ultra (bought yesterday to try and fix this issue) and two standard chromecasts (of various generations including 3rd). All exhibit the same issue.
All these devices when connected to different TVs or AV receivers work fine (confirmed that it is indeed the DD+ stream on those other test devices). It is only with the 754 that I get this issue all of which seems to rule out faults with the devices or the particular streams given it affected content on all apps.
I have reset to factory settings and reinstalled the system multiple times. This has persisted across this and the last software version on the TV.
I have chatted with Philips support and they didn't provide any answers.
The "Device Info" modal shows the device as providing Dolby Plus 3/2. Although if i leave it playing in silence long enough the "Device Info" modal sometimes shows "Stereo" instead. The device is still sending the surround audio.
This is using the only TV Speakers with no ARC receivers attached. I have played with "Input sources" configurations, tried all ports, etc. Chromecast is connected directly to TV inputs, no extension cable in use. DD+ from my original Amazon Fire box and my PS4 _do_ seem to be working OK.
Before I exchange this for a different model, which I am close to pulling the trigger on, is anyone successfully using this TV with a Chromecast Ultra and DD+ audio streams? At least that might narrow it down to an issue with my specific set rather than a more fundamental software issue with Saphi.