NifkinFZ6
Established Member
Hello,
I recently purchased a brand new Arcam A29 from Nintronics: it was an 'Arcam-found-some-left-over-at-the-back-of-their-warehouse' deal, so got it for a bargain price. However, despite the SQ being generally excellent, both channels were prone to crackles ans drop-outs. On investigation, I found a thread here that pointed to a number of A29 owners having a similar problem. Subsequently, as Nintronics didn't have another copy of the amp to swap me, I've had to send it off to Arcam for repair, after only two weeks of ownership! My question is: does anyone know how long Arcam take to turn around repairs such as this? I'm well aware that things may be slower due to the current crisis, but they've had the amp for 10 days now and I've not heard a word.
Any views would be helpful!
Cheers
I recently purchased a brand new Arcam A29 from Nintronics: it was an 'Arcam-found-some-left-over-at-the-back-of-their-warehouse' deal, so got it for a bargain price. However, despite the SQ being generally excellent, both channels were prone to crackles ans drop-outs. On investigation, I found a thread here that pointed to a number of A29 owners having a similar problem. Subsequently, as Nintronics didn't have another copy of the amp to swap me, I've had to send it off to Arcam for repair, after only two weeks of ownership! My question is: does anyone know how long Arcam take to turn around repairs such as this? I'm well aware that things may be slower due to the current crisis, but they've had the amp for 10 days now and I've not heard a word.
Any views would be helpful!
Cheers