Don't think there's any requirement but I have one anyway. Just go through a referral link & get a quote, I'm sure it will tell you if you need one. I get this nag every time I log in which suggests it's not compulsory.What's the score on them with regards to smart meters?
You should have had an email detailing what the price increase will mean for you & how much they want you to pay. Mine was received on the 15/09.Now I'm just worried that bulb will sneakily increase my bill loads but I'll have to pluck up the courage to look at my account.
Yes I got an email and it was the same increase as Miss Mandy's.You should have had an email detailing what the price increase will mean for you & how much they want you to pay. Mine was received on the 15/09.
Yes I got an email and it was the same increase as Miss Mandy's.
I'm just worried that they might sneakily increase it by more but that requires me to look at my account.
It'll be fine, I'm sure.
You're lucky. It's happened to me before with sky.Not sure why a Company would or even could sneakily increase anyone’s Bill. All the Companies I deal with always let you know well in advance of price changes.
Is this above board?
I checked my bank balance this morning and noticed that my Bulb direct debit has leapt from
£99.00/month to £166.00/month. My naivety maybe but can they simply take whatever amount they want?
I’m using £118.00/month
Recommended minimum £149.00/month
Yet they’ve taken £166 this morning
Currenty £112.00 in debit which is probably the reason why...
Is this above board? They’ve also asked for a meter reading today.
I checked my bank balance this morning and noticed that my Bulb direct debit has leapt from
£99.00/month to £166.00/month. My naivety maybe but can they simply take whatever amount they want?
I’m using £118.00/month
Recommended minimum £149.00/month
Yet they’ve taken £166 this morning
Is this above board? They’ve also asked for a meter reading today.
If you're happy then I guess that's OK. But where they are going "wrong" is by deliberately placing accounts in debit for a day or two before the DD hits the account. They then use this phantom debt combined with your monthly statement to arrive at a wholly fictitious "debt" that you have to clear with increased payments. I tried to resolve it by bringing my DD date forward a few days so that the account would be in credit on the day of the statement. They nullified that by also bringing the statement date forward without my permission so I was in "debt".All seems ok then...
My switch to Octopus completed on Thursday. The DD left my account then & was credited yesterday. This morning I had an email confirming my referral bonus from @BB3Lions. So as long as there were no issues with your switch, your credit from my referral should be with you soon.I left.
I switched on Sunday, there's no credit on my account from your referral yet but I thought I'd wait to query it as my DD isn't due until the 2nd.
Octopus said:When do I get paid my referral credit?
Understandably, this is one of the most common questions we get asked. The answer is that credit is paid once the new user is on supply and their first month’s direct debit has been successfully taken. Our referral system automatically pays you after both these events have happened, and the whole process typically takes around four weeks (although this can be longer if the previous supplier delays the switch).
Found itYou should have had an email about it last month explaining how much they were changing the payments and why. I got my email on 18th September.
Found it
Likewise I’ve done and submitted a reading. It seems like they are trying to inflate the books pre sale perhaps?Its sending that email that allows them to charge payments.
They increased my payment from £44 to £56 despite my bills being £45 a month in winter and my account being over £50 in credit. I was able to reduce my payment sightly, but they wouldn't let me go below £50. That was taken today and I've just done my meter readings today too so I'm just waiting for my new bill to be drawn up before jumping ship.
Even without the email you received, a Direct Debit allows the company to request any amount they want from your bank.My naivety maybe but can they simply take whatever amount they want?
Without prior notice?Even without the email you received, a Direct Debit allows the company to request any amount they want from your bank.