the whistler
Prominent Member
- Joined
- Feb 22, 2006
- Messages
- 883
- Reaction score
- 250
- Points
- 324
I have a UK cottage holiday booked in July, 14 weeks from now. However as my wife and I are over 70 and have medical conditions we are following government advice and self isolating at home for at least twelve weeks or however long it takes. We felt that because of this, it would be wise to cancel the holiday sooner rather than later. This would give the holiday agency more time to re let the cottage.
The terms and conditions (which I agreed to) are that in the event of the customer cancelling the holiday, they would be liable for full payment unless the property could be re let in which case a refund of any money paid would be made.
It seems at the moment that various holiday companies and hotels are modifying their cancellation policies, but this company seem at the moment unwilling to do that and are insisting on full payment from me if the property isn't re let.
I have argued that exceptional unprecedented circumstances have necessitated the cancellation and it is no fault of my own that I need to cancel.
I have paid the deposit and the balance is due in May. I think the company are being very unreasonable in insisting on full payment. The question is, should I pay the balance in May, or just make it clear to them that I wont be paying?
The terms and conditions (which I agreed to) are that in the event of the customer cancelling the holiday, they would be liable for full payment unless the property could be re let in which case a refund of any money paid would be made.
It seems at the moment that various holiday companies and hotels are modifying their cancellation policies, but this company seem at the moment unwilling to do that and are insisting on full payment from me if the property isn't re let.
I have argued that exceptional unprecedented circumstances have necessitated the cancellation and it is no fault of my own that I need to cancel.
I have paid the deposit and the balance is due in May. I think the company are being very unreasonable in insisting on full payment. The question is, should I pay the balance in May, or just make it clear to them that I wont be paying?