Hello All...need help!
Issue: Audio cuts out frequently
Audio and video from Amazon fire stick 4k and blue ray player, and LG Web OS keeps cutting out very frequently.
My devices are:
Denon AVR X3500, LG SK9500 65in, Amazon fire stick 4k and Sony Blue ray player.
(All have the lastest and updated firmware installed)
Setup:
1. TV is connected to the Denon via HDMI cable from TV's HDMI 2 (ARC) port to Denon's HDMI Out Monitor 1 ARC port.
2. Fire stick 4k plugged into Denon's HDMI Aux2 (port 6)
3. Blue ray player is plugged into Denon's Blue ray HDMI (port 3)
Note: All device internet ports are connected via cat5e patch cables directly into router (i.e no wifi)
When audio and video kept cutting out, went into the Denon setup menu>output settings>video conversion and turned it OFF.
Also went into LG TV>Picture>Additional settings and I turned the HDMI 2 port "ON" for HDMI Ultra HD--HDR compatibility.
So that fixed the video cutting out part from TV's LG Web OS, fire stick and blue ray player, however audio keeps cutting out from the fire TV stick and the apps via LG Web OS.
Then I read that Amazon fire tv sticks may not be designed to connect directly into receivers.
So now I have it plugged directly into the LG HDMI port 4.
The audio feeds back through the receiver which is what I want for 5.1 surround sound.
Still the audio cuts out frequently!!
So to test if the problem is with some "handshake" between fire stick and receiver, I turned off the receiver and just watched the fire stick 4k through the tv speakers--the audio DOES NOT cut out.
By the way, its not only the fire tv stick that is the issue. I also want to add that the audio cuts out even when apps are being streamed via the LG TV Web OS. I have been going back and forth from the LG web OS to the fire tv stick hoping one or the other would work over time...sadly not!
So this is not only a fire stick issue...
So, I need help!!--with someone telling me what might be going on with the communication between the LG TV HDMI ports and the Denon receiver...Is there anything else I need to do within the setup menu of the receiver or TV?!.
I am very frustrated and disappointed since both the receiver and TV are expensive but felt that the price justifies their quality...sadly...this is proving wrong so far :-(
Any advice, insights or wisdom into this issue or receiver would be appreciated
On a side note: I also have Dynamic EQ turned off but Dynamic volume is On