Hi to the AVForum
I have recently installed a Denon Model AVR-X3600H AVR unit set up in 7.1 configuration. The Denon is connected to a Network Attached Storage (NAS) unit direct via HDMI cable, assigned
to the Denon Media Player HDMI input. The Monitor 1 output is connected via HDMI to a Samsung 55 inch Smart TV. Unfortunately I am experiencing an annoying problem with my setup which I hope someone can assist me to overcome.
The problem is as follows: When I first switch on the NAS, plus the Denon amp plus the TV, I can select a TV Series on the NAS and then select the required episode that I want to watch (using the Kodi Player built into the NAS) and everything works OK. However, on an apparently random basis, after I have watched a few episodes and then try to select the next episode (or the next TV series) I sometimes get only the audio with no video or the video with no audio.
I can fix the problem sometimes by switching the Denon amp off and then on again, but that only works some of the time. Mostly I have to switch everything off (NAS, Denon and TV) and then switch it all back on again, and usually that works OK once more. The unit often plays for hours before the problem emerges, for no obvious reason.
The TV shows in question are of varying configurations – mainly 1080p or 720p with a variety of different audio, including Dolby, DTS and AAC at either 2, 5.1 or 7.1 channel settings. My usual audio setting is Dolby Digital surround. The eARC function is not used.
So I wonder if anyone has experienced this problem previously and whether you can suggest how I might overcome it? The Denon Firmware is up to date.
Regards
Geoff