Denon AVR-X3600H Stuck in Stereo mode

djc6535

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I have a Denon AVR-X3600H that seems to be stuck in Stereo mode.

If I press the yellow button on the remote until it says "Auto" it goes to stereo. If I continue to push it until it says "Pure Direct" then my surrounds are engaged, so I'm confident my source is working properly. Any thoughts as to why "Auto" mode seems stuck in stereo?
 
I have a Denon AVR-X3600H that seems to be stuck in Stereo mode.

If I press the yellow button on the remote until it says "Auto" it goes to stereo. If I continue to push it until it says "Pure Direct" then my surrounds are engaged, so I'm confident my source is working properly. Any thoughts as to why "Auto" mode seems stuck in stereo?
What source are you using?
 
I have a Denon AVR-X3600H that seems to be stuck in Stereo mode.

If I press the yellow button on the remote until it says "Auto" it goes to stereo. If I continue to push it until it says "Pure Direct" then my surrounds are engaged, so I'm confident my source is working properly. Any thoughts as to why "Auto" mode seems stuck in stereo?


Have you a splitter connected to the AVR HDMI output feeding two TV's ?
 
I do not have a splitter. I have tried several sources, a blu ray player, a PS4, and an HTPC whose logs have verified that it is sending multichannel PCM.
 

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