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Deleted member 849701
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I’ve been in touch with PayPal today they said I should wait another 13 days for the seller to respond hardly ideal. I won’t be making this mistake returning anything again.
eBay terms state seller is only responsible for getting it to the collection point if I’ve read it correctly
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They’ve been around for a long time. I think several people have given really good advice to you already on this thread. Whilst not your fault, you do seem to have caused your situation at least partially yourself by not following the process.I have read some reviews of the company on Trusted pilot and seems they have been taking people’s money non stop
“Really bad service! Item was charged and never delivered, now no actual response. ordered since the 17th March with no response. Any email is responded to to say to wait till the end of the next working day. Now asking for a refund for 4 days with no response.”
“Don’t like leaving a bad review but I’m really disappointed with the lack of service I have received from Laptops Direct. I ordered and paid for a monitor for home working two weeks ago now, first confirmed delivery date was moved back a week the second delivery date was a no show and no explanation. 24hrs later and no one seems to know what’s happened to the delivery, being told they will come back to us in another 24hrs!!! I appreciate things aren’t easy at present but I have ordered IT equipment from PC World & other suppliers in the last fortnight without any problems. If Laptops Direct can’t deliver they shouldn’t be taking orders.”
It seems these guys are scam artists
I went about it the wrong way as eBay refused to refund and people suggested on eBay forums I open a PayPal case. I think eBay were forcing me into this as they decided I won the case then they closed it.They’ve been around for a long time. I think several people have given really good advice to you already on this thread. Whilst not your fault, you do seem to have caused your situation at least partially yourself by not following the process.
Purely based on the information and accounts you have been provided so far.
13 working days? Don’t forget it is a bank holiday four day weekendBest bet now is to sit out the 13 days and see what paypal can do when the seller fails to respond
But it’s been taken out of ebays hands because the buyer involved paypal whilst an eBay case was ongoing. That’s why it’s taking so longI'd like to see ebay waiting 13 working days after your invoice had expired. They'd be straight on your case.
Ridiculous that the buyer has to wait this long for a refund. Poor service from the seller and ebay IMO.
I'd like to see ebay waiting 13 working days after your invoice had expired. They'd be straight on your case.
Ridiculous that the buyer has to wait this long for a refund. Poor service from the seller and ebay IMO.
And the seller reportedly didn't receive their goods back. Would you refund your customers whilst you don't have your good back?
Yup we've gone over that already And the T&C cover that area, so far from what has been reported the seller has done everything right. But it seems because the OP opened a second case a further complication was created, unfortunately.Complicated because there is a middleman (Argos) in the equation. But you could equally argue that the buyer never received the goods yet so the responsibility to deliver the goods or refund still sits with the seller.
Cheers,
Nigel
Can you see the refund transaction in your PayPal account?PayPal got back to me and suggested I contact my bank to see why I’ve not had refund yet?
No in it just says payment to the seller in questionCan you see the refund transaction in your PayPal account?
So would you advice I don’t go ahead with the bank dispute just yet?LOL Three disputes for one item Hope it won't delay it further...
PayPal got back to me and suggested I contact my bank to see why I’ve not had refund yet?
It was one of the customer service agents on the forum which said it not anything on the case page?And the 'slopey shouders' award of the year goes to PayPal.
PayPal Customer Service - "We've got your refund on hold and haven't paid it yet - why don't run off and contact your bank and ask them why you have not received it"
Cheers,
Nigel
OP did try to cancel the transaction before the seller despatched the item.I bought an item in error? Seller hasn't received it back but you are creating that you are not getting a refund and expect the seller to pay for this unfortunate set of events which started with your error?...
Yeah I know but companies are struggling at moment with lack of staff and some sellers drop ship via automated systems so understandable. Just look at the rules on this very forum, the OP would have faced suspension for withdrawing from an agreed deal, Ebay imho is very weighed in favour of the buyer but some expect even more. Unfortunate for the op but very much of his own design.OP did try to cancel the transaction before the seller despatched the item.
I bought an item in error? Seller hasn't received it back but you are creating that you are not getting a refund and expect the seller to pay for this unfortunate set of events which started with your error? I have sympathy for the seller and don't see anyone else to blame but the person who caused this by buying something they didn't want. Even if it had been received back, how much would it have cost the seller in shipping it there and back. I bet you wouldn't have felt guilty about your error and offered to pay these costs... Rant over