Help! Arc stopped working?

AlexRobert

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Good day,

I’ve got an LG TV and a Sony sound bar that have been connected up via arc, working together great the last 6 months..
However a few days ago the sound bar stopped producing sound! Originally I thought it was the sound bar, however after connecting it to a Sony TV the sound bar worked fine. I’ve tried both resetting both TV and sound bar back to factory settings in an attempt to get them reconnected. And I’ve made sure they are both on the latest software, but still no joy!!

I’ve made sure that it’s set to HDMI/arc Audio output, and that Simplink is also set to on, but no results

Any ideas or help would be a massive help before I biff both tv and soundbar out the window!!



LG TV - UJ750
(LG 49UJ750V : 49'' LG ULTRA HD 4K TV | LG UK)

SONY soundbar - HT-ZF9 + rear speakers
(https://www.sony.co.uk/electronics/sound-bars/ht-zf9)
 
It's always wise to power cycle both the TV and Soundbar after making changes.
Have you tried that?
 
A recent firmware update on my LG TV temporarily broke a few things. I’d be inclined to try a factory reset — it’s a PITA, because you loose all of your carefully applied settings, but that might do the trick. Try the reset first on the TV, then the soundbar. Fingers crossed!

Clem
 

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