HELP - LG SN11RG not actually HDMI 2.1

benjoee

Novice Member
EDIT - I found it still lists HDMI 2.1 on LG CA website: LG COMING SOON - LG SN11RG 7.1.4 ch 770W Dolby Atmos® Sound Bar with Meridian & Surround Speakers | LG Canada

Hi all - I need YOUR help on HDMI 2.1

TL/DR: Does anyone have screenshots or evidence from earlier when LG listed HDMI 2.1 for this years new soundbars on their site?

DETAILS:
When I purchased this, i am 100% certain that LG listed HDMI 2.1 on their website. I just read on some forums (this one included) that some have discovered that, after connecting their xbox one x, they were not getting VRR etc. passthrough. I purchased this to go with my CX on the basis that it had HDMI 2.1. Users on multiple forum across the internet also mention that, some reviews and on LG's website, it stated HDMI 2.1. Now however, LG has changed the product listing and it no longer states HDMI 2.1. It simply states 'HDMI eARC'. I intend to return based on false marketing - but I need your help. Can anyone find that?????

Other threads raising the issue:
 

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lgans316

Distinguished Member
Only HDMI 2.1 feature supported is eARC. This is a soundbar and not a TV. Even many TVs don't have full fat HDMI 2.1 support. Would be naive to assume a soundbar would support it.

However if the website says HDMI 2.1 then you are entitled to contest and demand a refund.
 

magiclak

Active Member
Hi, I have an LG C9 and although I don’t own the LG sound bar, I do have the jbl 9.1 which also comes with an E-arc port. Like the poster above alluded to, e-arc is an integral Hdmi 2.1 feature.

You should always plug your gaming consoles directly into your TV’s 2.1 ports to take full advantage of the three supported VRR systems (HDMI VRR, G-Sync and FreeSync) and ALLM.

I’m also eyeing the upcoming PS5/ X BOX Series X, but I would never plug them Into a soundbar. That would defeat the purpose of owning a gaming centric OLED.

But like everything else in life, ymmv. In which case you have every right to take this further until resolution. All the best. Cheers!!
 
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benjoee

Novice Member
You should always plug your gaming consoles directly into your TV’s 2.1 ports to take full advantage of the three supported VRR systems (HDMI VRR, G-Sync and FreeSync) and ALLM.

I’m also eyeing the upcoming PS5/ X BOX Series X, but I would never plug them Into a soundbar. That would defeat the purpose of owning a gaming centric OLED.
If it has passthrough of those features, it shouldn't matter where it's connected, right? The new Denon has a single HDMI 2.1 port that can pass through the whole lot. I purchased this soundbar because it has 2 x HDMI 2.1 ports and I can have a single cable going the TV.

Anyway, cheers for acknowledging the issue at hand. Lets see how it goes.
 

benjoee

Novice Member
Only HDMI 2.1 feature supported is eARC. This is a soundbar and not a TV. Even many TVs don't have full fat HDMI 2.1 support. Would be naive to assume a soundbar would support it.

However if the website says HDMI 2.1 then you are entitled to contest and demand a refund.
If LG's own TV's are HDMI 2.1 and promoting themselves as the place to be for next gen gaming, xbox and PS5 are coming out with 2.1 in a few months, and Denon has just released receivers with single HDMI 2.1 ports - and - more importantly, their website says HDMI 2.1 in the specs - i would suggest it is the opposite of naive. I'd say it's a fairly informed deduction. And while the xbox/PS5 isn't out yet, I'd also suggest that it's quite reasonable to expect there $1200+ investment would be ready for the game consoles coming out in just a few months.

FYI - I found out Canada still has the HDMI 2.1 details in the 'specs' LG SN11RG : 770W, 7.1.4ch with Meridian, Dolby Atmos®, DTS:X, and Google assistant | LG Australia.

Cheers though mate. I'll be pushing for a return as my whole intent of investing $3500+ on a new TV and soundbar was to be somewhat future proof for upcoming consoles
 

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lgans316

Distinguished Member
Best is to return and wait until next year or the year after for a soundbar that will support all HDMI 2.1 features. :)
 

Zwembroek

Standard Member
So there isn't really a problem then with having both VRR, ALLM and Atmos. The soundbar dont have to passthrough VRR and ALLM when you can use the eARC function.
 

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