whiteswan
Prominent Member
Hi
I have a Hisense 65B7100 4k Tv. K0420 Firmware (I updated to 0424 firmware and it still does this). Netflix with a 4K Subscription.
If I open NETFLIX via the shortcut key on the tv remote control - I can see that certain titles are labelled "4K" - The Woods for example......they open and play fine but the picture is NOT 4k - indeed if I press Menu / Settings / Support / System Info this gives data on the current source displayed and it confirms that it is 1080p - it NEVER gets to 4k resolution - even if left for 10 mins - I have tried both wired and wireless - makes no difference - broadband is 350 meg dl and 35 meg upload and always get max speed in tests etc.
I also have a Beefy PC Connected to the tv via HDMI - doing the same test as above clearly shows 4k resolution on 4k media files/games.
And my ROKU ULTRA - again connected via HDMI displays the exact same programmes labelled 4k on Netflix as 4k - Picture is vastly superior than using the built in app.
So what is going wrong ?
I would have thought that using the built in app would always give the best possible picture - so what is happening ?
The built in Youtube app displays 4k just fine.
Can somebody else pls try the above and see what resolution image you are getting from the built in app.
Dave
I have a Hisense 65B7100 4k Tv. K0420 Firmware (I updated to 0424 firmware and it still does this). Netflix with a 4K Subscription.
If I open NETFLIX via the shortcut key on the tv remote control - I can see that certain titles are labelled "4K" - The Woods for example......they open and play fine but the picture is NOT 4k - indeed if I press Menu / Settings / Support / System Info this gives data on the current source displayed and it confirms that it is 1080p - it NEVER gets to 4k resolution - even if left for 10 mins - I have tried both wired and wireless - makes no difference - broadband is 350 meg dl and 35 meg upload and always get max speed in tests etc.
I also have a Beefy PC Connected to the tv via HDMI - doing the same test as above clearly shows 4k resolution on 4k media files/games.
And my ROKU ULTRA - again connected via HDMI displays the exact same programmes labelled 4k on Netflix as 4k - Picture is vastly superior than using the built in app.
So what is going wrong ?
I would have thought that using the built in app would always give the best possible picture - so what is happening ?
The built in Youtube app displays 4k just fine.
Can somebody else pls try the above and see what resolution image you are getting from the built in app.
Dave
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