Well really disappointed.
Ours has had some welds fail.
Only had it about 18-20 months and probably only used it 18-20 times.
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Well, a bit of an update to this post.
I was searching the Bestway website for a replacement liner and shocked to see that they are £399 to buy, but noticed as I was searching that there was 2 conflicting write ups about warranty. One stated a 24 month warranty and the other stated a 12 month warranty. I couldn't find it again, but think it may be a 24 month if you register your hot tub with them (which I didn't do).
Even so, I thought its worth an email to them, to see if they can help at all. I 'knew' I bought it in Sept 2017 from Argos, but couldn't find my receipt anywhere, but hoped they may offer something, even a half price liner for me, so sent an email off.
They replied straight away asking for a copy of the receipt and photographs of the issue and my set-up. I thought I was stuck due to not having the receipt, then remembered I bought it using an Argos interest free card, so checked my emails, but still couldn't find it (found a copy of the agreement, but this didn't show what I bought, only the value).
I contacted Argos online chat and spoke to a lady who managed to find my receipt and forwarded it onto me.
Here is where I discovered a new issue. The receipt stated I bought it in June 2017 (not Sept like I thought) and it was now July, so even if it was 24 months I was out of warranty. The annoying thing was I discovered the damage to my liner in April, so if I had done all this on day one it would have still been under the 24 months.
Having said that, I did buy it in June, but it also had a delivery on there and I cant remember when it was delivered, so there was still hope.
Anyhow, I decided to still send the receipt to them last week and today had an email stating THEY ARE GOING TO EXCHANGE IT
I need to cut out the serial number and send a photo of the cut out to them (to completely wreck it and show I am not going to sell it on I guess).
Incidentally, the FAQ's mention a bulging liner and state that direct sun could be a cause due to it heating the welds up and if a little over inflated this could cause them to fail. Mine was under cover, but could easily have still had direct sunlight on it (not that there was much heat in April of course).
This is excellent service by Bestway and I wish other companies would treat their customers in a similar way.