Yes, you pay a month in advance - so you pay the part of the month you connect in, plus all of the next month
Been offered 50% full TV package but 265 pounds for sky Q
Is this good or do I hold out?
Hold out, that's high for Q install
Installation never needs to be more than £60.
The monthly payment is completely separate.
I recently renewed and offered 50% off for 12 months and £25 credit. Looking at My Sky app I can see from September onwards my bill will be the agreed £50.75. However, my bill for August is £114.13, but reduced to £62.50 with the £25 credit I had agreed and a mystery 'disconnection credit' of £26. I was under the impression my first bill would be £25.75!
The increased price in the first month was not explained to me when signing up again, and my attempts to get an explanation have proven to be a waste of time on the phone and online.
Can anyone tell me if it is normal practice for the first bill in a new deal to be higher than the agreed price?
How did you find the email address for the CEO? I need to raise a complaint myself
Sky complaints first, then [email protected] if necessary.
They will email, and I won't use the phone, on principle.
It all depends on the agent - another time, or another, and you'd have got the answer.
Scot6y: Installation fee doesn't link with subscription, so you have reason to complain.