After a lot of faff and waiting, I've finally received my replacement from Zavvi and... it's in a worse state than the first one. It didn't help that they sent it rattling around in a huge box, but there's definitely been some quality issues with this one.
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Some like that are high, but I've picked up a few Steelbook bargains from my local branches over the years that were immaculate. A few keep them behind the counter where they should be, but others I've seen them on the shop floor . Ordered Drive online once and it arrived looking like it had been driven over!