bmarkjones
Novice Member
I searched the C9 forum before posting this but could not find a reference to this problem. I have the setup shown in the title and the Apple TV is the latest version. When the Apple TV is set to Dolby Atmos, it plays Dolby Atmos content perfectly. However, on that same Apple TV setting, Dolby Digital 5.1 content comes to the Sonos Arc as Stereo 2.0. On the C9, sound is set to Passthrough and eArc.
However, when go to Audio Format on the Apple TV and turn on Change Format and set it to Dolby Digital 5.1, sound comes to the Arc as Dolby Digital 5.1. Obviously I shouldn't have to switch a setting on the Apple TV to go from DD5.1 to Dolby Atmos. It should switch automatically depending on the sound format coming in.
I got to Apple third-level support, and they feel the problem is LG's, with the Passthrough setting not working correctly. They said it's a known problem that LG is aware of.
Does anyone have any experience with this issue?
Thanks,
Mark
However, when go to Audio Format on the Apple TV and turn on Change Format and set it to Dolby Digital 5.1, sound comes to the Arc as Dolby Digital 5.1. Obviously I shouldn't have to switch a setting on the Apple TV to go from DD5.1 to Dolby Atmos. It should switch automatically depending on the sound format coming in.
I got to Apple third-level support, and they feel the problem is LG's, with the Passthrough setting not working correctly. They said it's a known problem that LG is aware of.
Does anyone have any experience with this issue?
Thanks,
Mark