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New Arcam AVR's

audiofidelity

Standard Member
Chromecast is not working at all yet, I managed to get my Tidal to work via the browser, but not via the application that I previously used (Musiclife), so hopefully that'll be addressed soon.

Some of the settings don't appear to be able to be set via the browser from what I could tell which was quite interesting - e.g. speaker distances, so I ended up using the remote to set the settings.

The issue with sources (inputs) is that when using Apple TV for example, then switching to Sky, the sound stopped completely, resulting in a need to switch the amplifier off and on again.

I also had an issue with two HDMI outputs being used at the same time (had the same issue on the FMJ platform) where I wasn't able to get video on the TV when two devices were both plugged in, but was told that it's something that is being looked into and that the new HDMI board may make a difference - will continue to test and report back as the new firmware get's released.
 
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Teejoo

Active Member
The issue with sources (inputs) is that when using Apple TV for example, then switching to Sky, the sound stopped completely, resulting in a need to switch the amplifier off and on again.
Mmm, I sometimes have this with the AV860. I hoped this was fixed in the new series..
 

audiofidelity

Standard Member
Just got home, and the amplifier had a new firmware to install! I've been through three versions since I received the receiver which is more than I remember getting with the previous FMJ model I had!

The latest version is showing as 0.100.239 vs. 0.100.191 that was installed previously (note: you can save a log file to see the configuration).
  • Musiclife control seems to be working now (wasn't previously)
  • Still no Dirac, but settings are shown in the web menu
  • Airplay version seems to be a higher version, can't say for sure, but think the number (366) is higher than earlier in the week
  • Browser settings seem to stay in place now, tried changing a speaker setting and it didn't revert back when moving between menus which is good to see
  • Whilst tidal is working, tidal MQA isn't working yet (caveat that it wasn't previously)
  • Chromecast menu is navigable via the web interface, but still not able to see in the google home application yet
  • Will see how well the audio is working between sources and if HDMI is any different and report back after I've had a couple of days to try it out
 

dave1956a

Member
User manuals now on the Arcam site, Manual shows Dirac to be obtained from live.dirac.com that has version 2.3 for download. So I guess when it is downloaded it works on the new AvRs but with no BM
 
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AdamAttewell

Well-known Member
Reports from a user over on AVS forum that has one is his hands says the latest firmware still does not have Dirac enabled.
 

audiofidelity

Standard Member
The room EQ option (that from recollection was previously used to store the DIRAC settings) appears to be greyed out having checked if it helps.

Screenshot 2019-12-07 at 05.06.07.png
 

dave1956a

Member
As I understand it from the user manual page E31 "Not Calculated: (Information only) There are no EQ filters, so cannot be selected."

So if it is like the FMJ,s Dirac needs to be run and the filter sent to the AVR before EQ selection works

Have you actually tried the advice in the manual to run Dirac on your unit? It looks like Dirac 2.3 is supposed to work. What type of mic was included with your unit?
 

audiofidelity

Standard Member
Not tried yet. There’s a USB microphone included, hard to tell what make and model it is. Will plug it in to my laptop and see if it detects and says anything around what is is; version etc. and see if I can get hold of Dirac online
 

audiofidelity

Standard Member
Plugged mic in and my laptop reports it as an 'Arcam calibration mic', manufactured by Arcam.

Just tried installing Dirac 2.3; it can detect the new amplifier, but when I double click, it is showing an error message 'error connecting to device, with message "Failed to register proxy."'
 

dave1956a

Member
The Dirac FAQ shows info for that error

"Please check that the communication settings are correct, it should be set to IP."

Is your AVR set to IP comms ??
 

Thatsnotmynaim

Well-known Member
Try powering amp off at wall, reboot but don’t try and connect to it via ip for anything except Dirac. On mine if I’d controlled it via ip it kind of locks the ip to that and Dirac couldn’t get in. It’s a bug in the old ones that the network is a bit flakey..
 

dave1956a

Member
user manual Page EN-32

General Setup:-
Control – Enables or disables RS232 or IP (NET)
control, a system that allows control from various third-
party home automation systems. Note, only RS232 or IP
control can be used, not both.

I think that is the setting the FAQ is talking about not a network setup setting - might be wrong though
 
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audiofidelity

Standard Member
General Setup:-
Control – Enables or disables RS232 or IP (NET)
control, a system that allows control from various third-
party home automation systems. Note, only RS232 or IP
control can be used, not both.
Currently the amplifier is set to IP vs RS232. As an aside, trying to use the DIRAC feature resulted in the amplifier needing a reboot. I never had any issues with DIRAC previously, ran through calibration 2 - 3 times without issue.

My suspicion is that the service may not be live yet? Will wait till the next firmware comes out and try again and report back.
 

AdamAttewell

Well-known Member
The last I heard from my dealer the firmware that activates Dirac Live has not been released yet, I will contact him on Monday to get an update but Arcam being Arcam who knows.

They said three weeks for the firmware to be released two weeks ago so I will give them them benefit of the doubt that they will hit that deadline. :rolleyes:

If previous form is anything to go by they will probably push it to end users full of bugs to get the Christmas sales.

Seems to me at this point they should have delayed the launch date like NAD did till next year.
 
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JnyP

Standard Member
I took delivery of the Arcam AV40 yesterday and it’s going back, there are bugs in the product that make it unacceptable to accept as a finished product at that price point, HDMI switching is awful doesn’t work, you have to power cycle to get it to work, takes 20 seconds to lock onto any source, even an analogue connection from a CD is slow, one of the 12v triggers doesn’t work, the remote crashes and needs a hard reset every 5 mins, the major firmware update fixed nothing, the sound is great when it works, stereo is lovely, but I think I am going to have to return it for the Yamaha CX-5200 because I can’t live with a product with so many frustrating bugs.
 

dave1956a

Member
I took delivery of the Arcam AV40 yesterday and it’s going back, there are bugs in the product that make it unacceptable to accept as a finished product at that price point, HDMI switching is awful doesn’t work, you have to power cycle to get it to work, takes 20 seconds to lock onto any source, even an analogue connection from a CD is slow, one of the 12v triggers doesn’t work, the remote crashes and needs a hard reset every 5 mins, the major firmware update fixed nothing, the sound is great when it works, stereo is lovely, but I think I am going to have to return it for the Yamaha CX-5200 because I can’t live with a product with so many frustrating bugs.
Out of interest, what power amp did you use?
 

audiofidelity

Standard Member
I took delivery of the Arcam AV40 yesterday and it’s going back, there are bugs in the product that make it unacceptable to accept as a finished product at that price point, HDMI switching is awful doesn’t work, you have to power cycle to get it to work, takes 20 seconds to lock onto any source, even an analogue connection from a CD is slow, one of the 12v triggers doesn’t work, the remote crashes and needs a hard reset every 5 mins, the major firmware update fixed nothing, the sound is great when it works, stereo is lovely, but I think I am going to have to return it for the Yamaha CX-5200 because I can’t live with a product with so many frustrating bugs.
I’ve had most of the issues you mention.

Did you check if you needed to press the AMP button to be pressed between sources as it’s behaviour is as per the FMJ models which can be annoying but guess I’ve gotten used to it.

I’m still persevering with my Arcam amplifier - managed to get the chrome-cast working last night and so far switching, whilst not trouble free, so far has been better on the 239 firmware, a couple of reboots but nothing like as bad as on the earlier firmware.

Will add 12v trigger and analogue tests to my testing regime. Thanks for your insights, it’s useful to keep track as keen to start flagging issues to Arcam to get them addressed.

Other than stability, the main features I’m still waiting on are running two HDMI outputs, MQA decoding & Dirac.
Hopefully there will be new versions of firmware soon...
 
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JnyP

Standard Member
Any pictures? Where did you buy from? Also thanks for 1st message today to contribute! 👍
I got the AV40 from Sevenoaks, ordered it a couple of months ago after selling my Yamaha RX-A3060, still working on a switching bug with the Arcam, I can switch between an analogue feed from a Cambridge Audio 851n streamer to a Blu-Ray movie no issue, but as soon as I switch to Sky Q via HDMI, all the switching between sources fail, no sound. I have to power cycle the Arcam to bring it all back online. With Sky Q when it is working, as soon as I change to a different channel, the sound is lost, the picture is there !! Will log a support call with Arcam if I cant find a fix today, the unit is going back anyway because the 2nd 12v trigger doesn't work and the remote still requires a reset numerous times a day ? It does produce a great sound with film and music, I am wondering if I have a faulty HDMI port, checking that now !!
 

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dave1956a

Member
Are both triggers supposed to work in your setup? ?

Page E-14 of the user manual shows Trig Z1 is for zone1, Trig Z2 is for zone 2

So if you only have a single zone set up then it looks like only Trig Z1 is supposed to work

Hope this helps

I see in the notes in the firmware file for the new AVR's Arcam still recommended using USB rather than network for updates and after doing an update as with the FMJ's a full factory reset
 
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Thatsnotmynaim

Well-known Member
Are both triggers supposed to work in your setup? ?

Page E-14 of the user manual shows Trig Z1 is for zone1, Trig Z2 is for zone 2

So if you only have a single zone set up then it looks like only Trig Z1 is supposed to work

Hope this helps

I see in the notes in the firmware file for the new AVR's Arcam still recommended using USB rather than network for updates and after doing an update as with the FMJ's a full factory reset
This trigger zone thing caught me out with the AVR550, so may just be the same...
 

JnyP

Standard Member
I’ve had most of the issues you mention.

Did you check if you needed to press the AMP button to be pressed between sources as it’s behaviour is as per the FMJ models which can be annoying but guess I’ve gotten used to it.

I’m still persevering with my Arcam amplifier - managed to get the chrome-cast working last night and so far switching, whilst not trouble free, so far has been better on the 239 firmware, a couple of reboots but nothing like as bad as on the earlier firmware.

Hadn’t considered using pre/power amplifiers, that’s an interesting thought. Presumably it’d be possible to use Yamaha/Denon decoding and still have Arcam amplification? I came from a Yamaha amplifier a few years ago and had a Denon a few years prior to that and felt the Arcam had better amplification, but tolerated the more basic feature set. Hadn’t thought of getting a hybrid before...:rolleyes: interesting idea!

Will add 12v trigger and analogue tests to my testing regime. Thanks for your insights, it’s useful to keep track as keen to start flagging issues to Arcam to get them addressed.

Other than stability, the main features I’m still waiting on are running two HDMI outputs, MQA decoding & Dirac.
Hopefully there will be new versions of firmware soon...
I have logged a support ticket with Arcam today, I tried the AMP button like you suggested, but it doesn't do anything, if Arcam don't point me to something very straight forward in the setup to fix the issue then my short trip into the world of Arcam is over, I am not going to wait months for a firmware update, I will keep you posted on what they say:
Message to Arcam support:
(Took delivery of the Arcam AV40 yesterday, 2nd 12v trigger not working, Arcam remote requires a factory reset around 10 times a day, switching between HDMI sources results in loss of sound from ALL sources such as Blu-Ray, Sky Q and even the CD via an analogue connection loses sound. The only way to fix the problem is to power cycle the AV40. When watching Sky Q, as soon as you change channel, the sound is lost and you have to carry out the process mentioned above. The AV40 is also very slow at picking up it sources, takes up to 20 seconds to lock on, HDMI switching is very poor which I think is creating the issues outlined above. I cannot continue to power cycle the receiver every time it loses sound, is there something I have missed in the setup ? )
 

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