The last time i was in contact with them it took nearly 3 weeks for me to get a reply, however, that was over the Christmas Holiday period.
Yeah, I reported a few things before Christmas. Got a reply about 2 weeks later saying they would attempt to replicate then last week they responded with successful replication and forwarding to dev team of one bug, need more info for another and will try to replicate in the next few weeks for the other. They are slow to respond but at least they are actually replicating and raising bugs properly; much better than support staff for some companies who cannot even escalate.