New Arris 2tb 4k box only showing 2 tuners on wide band connection

ADAMFOULKES

Active Member
Hello all.
I have bought the above box and connected to 2 cables that previously served a sky q box.
I went through the set up but only 2 tuners are displayed and not the advertised four.
I had a hybrid lnb installed from sky as I didn't want to be left with no satellite if I ever cancelled Sky.

Why am I not seeing four tuners? Can anyone advise?

I tried to do a system update but there is no option for it in the settings now.
Thanks in advance,
Adam
 

dts

Distinguished Member
Have you tried recording multiple channels? Even sky Q doesn't tell you how many tuners it has it just obviously works.Have you connected it to the Internet? A few routine things of checking things can rule out any potential problems.Go on the Arris website and look for the information.
 

winston2010

Well-known Member
The Arris won't work in wideband mode with the early hybrid LNBs which are auto switching on all outputs. The later wideband LNBs with dedicated wideband outputs are OK.
 

ADAMFOULKES

Active Member
Have you tried recording multiple channels? Even sky Q doesn't tell you how many tuners it has it just obviously works.Have you connected it to the Internet? A few routine things of checking things can rule out any potential problems.Go on the Arris website and look for the information.
I haven't tried recording 4 programmes as yet. I will do. Thanks for your help. yet
 

dts

Distinguished Member
Let us know how you get on.
 

ADAMFOULKES

Active Member
Just to confirm, the box does indeed record 4 channels at the same time. I don't know why I just didn't try it before posting. It least you know it works now. Thanks to DTS for the suggestion :)
 

dts

Distinguished Member
Thank for getting back to us,at least you know its l all working as it should.
 

grahamlthompson

Distinguished Member
Just to confirm, the box does indeed record 4 channels at the same time. I don't know why I just didn't try it before posting. It least you know it works now. Thanks to DTS for the suggestion :)

Look at it this way. Approx 50% of the total channel count is on one cable, the other 50% is on the other. Either of the two can get any channel. So two becomes effectively 4. There may well be obscure combinations that don't work. I will leave it to you to find one of these ;)

Hint there are not equal numbers of horizontally polarised and vertically polarised channels so the true split is not exactly 50%.

If say you chose 3 vertically polarised channels and the other was horizontal it's likely to give an error.

If you want to have a go I can suggest 4 channels to record :clap:
 
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