Question OLED pixels visible from TV shows on FOX News

Diossi

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I have a LG C7 OLED about a year old. I’ve contacted LG with “no reply” regarding image retention..burn in. I’ve tried multiple screen pixel fixing including the built in version. They don’t seem to work at all. Is it possible that I’m stuck with a lemon, and LG doesn’t seem to give a crap!
 
Why would you contact LG? If you are in the UK your contract is with the supplier not LG and they have to sort any warranty issues?
 

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