Thank you for your enquiry.
In order to apply a price reduction on a purchase, the criteria in our pricing policy must be met. I regret that after review the request you have submitted does not match all or parts of this policy.
To match a price request, the competitor must trade on the same basis as us, for example we will not match online only retailers, mail order only or showrooms attached to internet-only orders. We also take service conditions into account. This means we compare how we sell the product to how it is sold by the competitor to ensure it's comparable.
RGB Direct advise in their terms and conditions:
'The customer is responsible for returning any goods at their own expense. Damaged or faulty goods on arrival are excluded from this.
'Please note that if you cancel an order, which has been processed and dispatched, you will be refunded the value of the goods less the return costs. However if you have received the goods and still wish to cancel or return, then please see collections.
'Please note that there is no fixed charge for collections as this is very much dependant on size, distance and type of the goods. Please call customer services on 0208 478 1444 for a collection quote. Alternatively you may choose your own form of insured return at your own cost.'
This unfortunately means that they are not offering the same service conditions as John Lewis.
Therefore, I regret that we can no longer match the prices offered by RGB Direct. If you would like to view more information about Never Knowingly Undersold and our pricing you can do so on our website.
I am sorry I have not been able to reduce the price on this occasion. If you require any further information or assistance please do not hesitate to contact me.
Yours sincerely,
Lyndsey
John Lewis.com