Jellyman0
Novice Member
Hi,
I have an issue with Alexa that's built into my TV.
I've had my TV for 14 days and apart from the first day I've never been able to connect or get working the Alex app.
On the first day I connected the app and it was working fine, up until the end of the day.
I pressed the Alexa button on the remote and the lights on the top of the tv lit up, but the lights just sat there flashing and never stopped, in the end I had the power off the tv via the plug.
After this the alexa control would never work when the button on the remote was pressed.
(The button is working as it lights up blue and opens the setup)
In the end I thought the best thing would be to factory reset the tv.
After the factory reset I attempted to setup the alexa app again and the app launched, I started going though the setup, after the option to choose the name to associate with Alexa the app just closed.
I started the Alexa app setup again and this time I eventually got to the screen wanting the alexa app password, but it will not continue past this point of generating an app code.
(You enter the app code in amazon to link tv)
I'm completely stuck, I've contacted Philip's support who have requested log files that I've provided but I cant believe I'm the only person having this issue.
I'm still waiting for support who just don't seem to have a clue or care.
Can anyone recommend anything?
Just to note: all other functions of the tv work fine. Amazon movies, Netflix etc..
Thanks.
I have an issue with Alexa that's built into my TV.
I've had my TV for 14 days and apart from the first day I've never been able to connect or get working the Alex app.
On the first day I connected the app and it was working fine, up until the end of the day.
I pressed the Alexa button on the remote and the lights on the top of the tv lit up, but the lights just sat there flashing and never stopped, in the end I had the power off the tv via the plug.
After this the alexa control would never work when the button on the remote was pressed.
(The button is working as it lights up blue and opens the setup)
In the end I thought the best thing would be to factory reset the tv.
After the factory reset I attempted to setup the alexa app again and the app launched, I started going though the setup, after the option to choose the name to associate with Alexa the app just closed.
I started the Alexa app setup again and this time I eventually got to the screen wanting the alexa app password, but it will not continue past this point of generating an app code.
(You enter the app code in amazon to link tv)
I'm completely stuck, I've contacted Philip's support who have requested log files that I've provided but I cant believe I'm the only person having this issue.
I'm still waiting for support who just don't seem to have a clue or care.
Can anyone recommend anything?
Just to note: all other functions of the tv work fine. Amazon movies, Netflix etc..
Thanks.