Hi I bought lg 65 b9 on Friday and received delivery on Saturday but I've had several issues, the tv turned on by itself and yesterday evening 2 times turned off by itself randomly, once with firestick connected and once without.
This morning the tv froze and none of the buttons on remote worked, even tried turning off power from the tv and nothing, I had to turn off tv from the mains to get it working again, but so far it's very concerning, I called my local richer sounds just now and am told I can't get a refund as i have opened the package, and would have to wait til June for someone to have a look at it, I'm told to call customer service as I mentioned don't I have any rights if purchasing online via phone if a product is not fit for purpose, but he just said call customer service .
I will try now but it's a bit poor service so far even ao.com sorted my recent issue with a philips tv and this time i decided to use richer sounds and normally they are very good .
This morning the tv froze and none of the buttons on remote worked, even tried turning off power from the tv and nothing, I had to turn off tv from the mains to get it working again, but so far it's very concerning, I called my local richer sounds just now and am told I can't get a refund as i have opened the package, and would have to wait til June for someone to have a look at it, I'm told to call customer service as I mentioned don't I have any rights if purchasing online via phone if a product is not fit for purpose, but he just said call customer service .
I will try now but it's a bit poor service so far even ao.com sorted my recent issue with a philips tv and this time i decided to use richer sounds and normally they are very good .