I have a Q90 soundbar, followed every single method I have seen online for trying to factory reset it but it just doesn't every display the INT on the display? I have tried holding down power button, holding volume + & - at the same time, holding play button when off and probably another 1-2 methods I have forgotten about.
Looking to reset it as the sound has become glitchy and keeps dropping out for a split second, sometimes 3-4 times in 10 seconds which is really annoying. Reached out to Samsung on Twitter and they told me to download the Smarter Things App and they can have a look at the settings (I assume the firmware to see if it is out of date). I got the soundbar in early to mid 2020 and unless it updates manually, I have never updated it myself. When I go into the Smart Things app it discovers my TV fine but cannot find the soundbar. The soundbar has 'Wifi Disconnected' scrolling across the front facing screen when I toggle through the source but for the life of me I cannot find out how to reconnect the Wifi. I don't know if all the issues I am having are linked or if they are separate but without being able to connect my soundbar to my Smart Things App, Samsung are not able to see what firmware it has to be able to try and resolve the glitchy sound.
Any help please? It would REALLY be appreciated as this is driving me nuts