JL. Offered 1299 for my ks8000 in February. Added 300 to get a q85 (1599 at the time) and another 5 years warranty...
From: John Lewis Technical Support <
[email protected]>
Date: Fri, 31 Jan 2020, 12:31
Subject: Your John Lewis Enquiry - Samsung Television [Incident: 200120-000411]
Response By Email (Daniel Lane) (31/01/2020 12:31)
Our reference: 200120-000411
I am emailing you to provide confirmation of the offer made in regards to your television. I was sorry to learn that your television developed an issue that required an engineer and am keen to assist you in a resolution.
Regrettably we have received notification that the engineers are unable to repair your television. As your product is still within the John Lewis 5 year guarantee, we would like to offer you an exchange item which you can view online or in your local John Lewis shop.
Product: LG OLED55B9PLA (2019) OLED HDR 4K Ultra HD Smart TV, 55" with Freeview Play/Freesat HD, Dolby Atmos
Current Selling Price: £1299.00
The above television can be provided at no extra cost with a 24 Month guarantee. This is a continuation of the five year guarantee from the purchase date of your original television.
If you would like to consider an alternative television, we would be more than happy to offer you the current selling value of the above television to put towards one of your choosing. If your chosen television is more that the value offered, you will be asked to pay the difference in price; however, you will be provided with a brand new 5 year John Lewis guarantee from the date of delivery. If it is less, you will be refunded the difference and supplied a continuation of your guarantee as advised above.
Alternatively you are welcome to view these televisions in your local John Lewis shop. For details of your local John Lewis please follow the web link below:
Shop finder | John Lewis & Partners
We look forward to hearing from you regarding your preferred replacement television.
Kind regards,
Daniel Lane
John Lewis Technical Support
0330 123 0106
[---001:002050:10655---]