Revisiting my old post on thunder fly invasion.
Sony replaced the display with no questions asked. The replacement is brand new, so thumbs up to Sony for doing so!
BTW,apparently Sony are one of the only manufacturers that replace displays due this type of problem, so kudos to them.
Patients grass hopperAny news of Dolby Vision update yet?
My denon receiver, an X2300, received a Dolby Vision update last week.Are you feeding your TV direct or is it by an av receiver/processor? In which case have you checked that an update is coming for that?
Patients grass hopper
It's listed on the website now under the specs of the TV, so it is coming
On the US forum a rep had said may/June so it can't be far off. My guess would be end of this month or beginning of October.
Are you feeding your TV direct or is it by an av receiver/processor? In which case have you checked that an update is coming for that?
Get in touch with CEO of sony europe .worked for meBeyond frustrated and totally disgusted with Sony.
After telling them I'm not happy with their decision that my banding is 'within spec' and they will not be offering a replacement, they raised it with their complaints dept (Which according to the person I was corresponding with, mysteriously doesn't have a contact number or email for me to liaise directly with). She rang me yesterday to say that having looked at my pics again, unfortunately they still won't offer a replacement. She said I could however have an engineer come out to inspect it, but if no fault is found I will have to pay a call out fee. I asked how much that would be and she was unable to tell me, but that an engineer would call me within four hours and he would be able to tell me before I committed to it.
As of now (6pm the next day) I've still had no call, but laughably, a text saying my repair is booked for 20/9/17 (today) and an engineer will call me before 9am! The text also gave me a number to ring the repair company (JTM contracts UK Ltd) if needed. This number turns out to be a Sony one!
Just a complete joke this. If an engineer eventually come to inspect it, I pretty much know he's going to back up what Sony have told me - that it's within spec. So having spent two and a half grand on this tv, I'm going to have to just accept this clear, visible obvious fault. As an avid footy and cricket viewer, I'm at the stage where I don't even want to turn it on and watch a match as the issue is so noticeable.
Shame on you Sony.
Get in touch with CEO of sony europe .worked for me
My 75xd94 had Nothing but picture issues with motion so after sony saying it's in spec i found the Europe division director email address and sent the email with pictures and how disappointed I was with customer service. Then 2 days laterInteresting. Can you elaborate?
My 75xd94 had Nothing but picture issues with motion so after sony saying it's in spec i found the Europe division director email address and sent the email with pictures and how disappointed I was with customer service. Then 2 days later
Somebody under kris Dr Pauw rang me and arranged either a replacement or different model .i went for the 65zd9 as I was intending getting a projector , size drop didn't matter .and I've been happy with the tv since November last year .he sent me a letter with apology also .
@DanManLare Good luck with Sony. I entirely empathise with you. I had similar experience with Sony. They were not only unhelpful but they did allow the Authorized Repair Centre to give me a letter when they inspected my TV (65'' HX923). I eventually was able to get my money via my Credit Card. One of the worst customer experience ever.
Get in touch with CEO of sony europe .worked for me
@DanManLare and @ariharry I'm very sorry to hear of the problems that you two are having with your ZD9s. Particularly as I'm hoping to buy one of the last 75ZD9s early next year (hoping that prices will fall in the meantime).
@ariharry Threaten to take Sony to small claims court. I did that, with the help of Citizens' Advice Bureau, five years ago when Currys wouldn't accept that a plasma that they had sold me wasn't very good. Just before the case was due to go to court they sent me a cheque for a full refund.
There was a leak across the pond back in the summer that stated end of October.Any news of Dolby Vision update yet?