dj_padd
Prominent Member
I won an item that had a very large postage cost for a small item.
In the listing description the seller said they would refund the difference if postage was cheaper than what was charged.
This was the reason I bought it as I knew the postage would not be what was charged.
The sellers postage price was £10.99 using 2nd class signed for (this was the only option)
I checked with royal mail and the postage would be £5.99 so I bought it expecting a £5 refund on postage.
The seller has now told me that he sent the item 1st class signed for which is £10 and won't give a refund. I never asked for it to be sent 1st class, 1st class wasn't even an option on the listing.
Am I right in still asking for the £5 back as he sent the item using a different delivery method than advertised?
Or do I just move on as I paid what it cost to send even though it was sent 1st class instead of 2nd?
In the listing description the seller said they would refund the difference if postage was cheaper than what was charged.
This was the reason I bought it as I knew the postage would not be what was charged.
The sellers postage price was £10.99 using 2nd class signed for (this was the only option)
I checked with royal mail and the postage would be £5.99 so I bought it expecting a £5 refund on postage.
The seller has now told me that he sent the item 1st class signed for which is £10 and won't give a refund. I never asked for it to be sent 1st class, 1st class wasn't even an option on the listing.
Am I right in still asking for the £5 back as he sent the item using a different delivery method than advertised?
Or do I just move on as I paid what it cost to send even though it was sent 1st class instead of 2nd?