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USA : Netflix Suspends Phone Customer Support, Hulu and Disney Scale Back

JabbaNut

Well-known Member
Netflix Suspends Phone Customer Support, Hulu and Disney Scale Back

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With customer service requests ramping up as more and more people are spending their time streaming content, Netflix has suspended customer support by phone for the time being. Netflix explains that focusing on chat support is allowing agents to help more people while working from home.


“The COVID-19 crisis has meant that thousands of our customer support agents are unable to work, or are now having to work from home,” says a message on the Netflix support page. “So our wait times are higher than normal. We’re working hard to provide the best support we can under the circumstances, and apologize for the delays you are experiencing.” "

 
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