Virgin 360

I joined virgin 2 weeks ago on the big bundle option 360 box.
they fitted and then after about a week it started to blank out In recording programs.
As I looked at the box I realised it was a refurbished as there was only have of the void label on the box.
So phoned them up to get a replacement sent and receive an box only to find the old remote control and it a V6 box.I can’t believe they give new customers a refurbished box not a new one then send a V6 box out.
is there a difference between the boxes in Hardware not software how do I know I’m getting a new 360 box?
Sky have even giving out refurbished boxes for ages that's why they want the sky q boxes back. It's standard practice these days. Not really an issue for most of us. The v360 boxes were just updated v6 boxes.
 

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